Zaxby’s, as you may have heard, is a popular southern-based fried chicken joint. They specialize in chicken fingers and sandwiches and people seem to dig their fries and dipping sauces. Two opened in Columbia this past Monday and I happened to be near one while running errands during lunch today. Here are my thoughts.
First, they’ve done a nice job (a la Applebee’s, I suppose) of tying in some local flavor to the decor. Lots of Mizzou and SEC memorabilia. That’s nice. And the service was understandably (and suffocatingly) chipper for day four. The food came out before I’d even been handed my change, so there’s that too. But we’re here for the chicken, right? Right. Anyway, it’s not that great. The chicken tenders do indeed appear to come from an actual chicken, and I they had a little more pull to them than some, which sort of disintegrate when you bite into them (a good thing to me). They were cooked perfectly. Other than that, well… The breading is lightly applied, pretty salty. “Salty” is what I got out of it. The fries are what we all enjoyed out of Ore-Ida bags growing up. The coleslaw and Texas toast were just utterly pointless. And the sauce, blech. It’s basically remoulade mayonnaise. Or maybe it’s mayonnaise remoulade. Either way it’s mayo with a dash of heat and tartness. The whole collection is pretty dull, if inoffensive.
The ultimate test came with a to-go order for Mrs. SMEs. She had identical thoughts: Zaxby’s is fine. Not as good as Lee’s, not as good as Chick-fil-A. So, give Zaxby’s a shot for yourself, but you might want to dial the expectations back.